When supporting vulnerable or disadvantaged customers, you sometimes need to make a payment swiftly and directly into their bank account. There could be an emergency that necessitates cash for food or repairs, or financial support might be required for a planned activity such as travel to and from a hospital appointment or a critical job interview.

Charis’s new product CharisPay addresses these use cases head on, enabling support organisations to make real-time payments directly to customers in a controlled and economical way. Each transaction costs just £0.75.

That is why we have launched Direct 2 Customer, our first CharisPay product, to enable our partners to make real-time direct payments to their beneficiaries.

See a full set of CharisPay benefits below:

Value for Money

At only £0.75 a transaction, CharisPay is a super cost-effective way of making customer payments.

Speed

Using Faster Payments, a system for near-immediate electronic payments between UK bank accounts, CharisPay enables rapid customer support in emergency or out of hours situations.

Ease and Accessibility

A direct to bank account payment means that, unlike vouchers, no activation or redemption activities are required. The customer simply receives an email or SMS alert telling them about the payment.

Confirmation of Payee

The real-time Confirmation of Payee (CoP) banking service is deployed, avoiding risks of payments being inadvertently sent to the wrong customer.

Cash-free security

Carrying cash and physical payment products can create nervousness for some vulnerable individuals. CharisPay can help to reduce customer anxiety.

Flexibility

The customer can use the money you send in the way that you’ve agreed, at a time that’s appropriate and convenient.

Tracking, control and reporting

CharisPay can be managed in the same way as any other product or service distributed through the Charis Shop. This includes the ability to set spending limits at an individual or organisational level, and the Charis Shop reporting suite ensures a robust audit trail of payments made.

Over the coming months we’ll be adding new products to the CharisPay range. This will include payments to third parties for services needed by people you support, such as training courses or maintenance work.

Book a demo

We can show how CharisPay can help you deliver your support quickly, efficiently and effectively. Just drop your details below and we'll be in touch.